Phoney Charges
Last month when I got my phone bill, I did a quick calculation and discovered that I was paying $405.12 per year assuming that the phone bill stayed the same each month. Of that, $132.60 was for AT&T long distance service. Since my account was with Verizon, I decided to call them to see what kind of a deal they had for long distance. I was told that they had a "special rate" of $4.95 per month plus 5 cents per minute any place in the U.S. Thinking that $4.95 was a lot better than $11.05 charged by AT&T, I signed up for it. I was a happy camper.
I just received my new phone statement and almost fell out of my chair. First, it was eight pages long; and it took me at least a half hour to figure it out. Here is a summary:
- Monthly Service (Residence line) -------------- $13.90
- Federal subscriber line charge ------------------- 6.50
- Interlata carrier change charge ------------------ 5.50
- Regulated Service Taxes and Surcharges------- 4.21
- Verizon Long Distance ---------------------------- 8.88
- AT&T Long Distance ----------------------------- 11.05
This was an increase of more than 48% over the previous month. Granted, some of these charges were one-time charges, but what were they? For example, what was the "Interlata carrier change charge"? It sounded to me like Verizon was charging me to drop my AT&T Long Distance service (their competitor) and switch to the their Verizon Long Distance service.
I called the Verizon "Billing questions" number and talked to a nice lady who called me by my first name and explained that the "Interlata" charge was really an FCC charge. Just to make sure, I asked her again. Yes, she said, it was out of their control. More on that later.
The next thing I questioned was the $8.88 Verizon Long Distance charge. Well, dumb me. I should have realized that there would be tax added to the $4.95 fee that I was quoted and that the first month was a partial month and was prorated and that, of course, I would have to pay the next month in advance. Gee, I wonder why they didn’t tell me that when I signed up? I could get really sarcastic here, but I won’t.
Ah, I’m sure you’ve noticed that I was still charged for the AT&T Long Distance Service. Why was that, I asked? The nice lady at the Verizon Service desk explained that they were just told by AT&T what to charge. I would have to ask them why they billed me for a full month when I only had their service for a partial month; and I, presumably, had paid a month in advance when I signed up for their service.
So, I did the logical thing. I called the AT&T service desk and got an Indian lady who did a nice job of trying to speak American English. She was a little confused at first about what I was saying but finally understood. She said that she would have to put me on hold for "a few minutes" while she got the answer and wanted to know if that was okay. I said, yes, knowing full well that it would be a waiting game. They were counting on me hanging up when I had to wait a long long time listening to really bad and staticey music. But, I outfoxed them. I went on speaker-phone and did something useful. She finally came back and….victory. They were going to drop the $11.05 charge, but it would take "two or three billing cycles" before I received the credit and, by the way, was I interested in switching back over to AT&T for a flat rate of $29.95 for local and long distance combined total? I told her that I would have to think about it and said goodbye.
Now, about that "Interlata" thing. I did some searching on the Internet and Verizon site, but I couldn’t find anything that indicated that it was an FCC charge. I wrote to Verizon on their web site email (but I cleverly made a copy for my records) and asked them if their representative was mistaken; and if she was, please refund my money; and if not, tell me where I can find documentation supporting her claim.
Stay tuned folks. I’ll be updating this one. In the meantime, you’d better really examine that next phone bill.
Update #1 - I got a response from Verizon which read in part:
"The $5.50 charge that you are inquiring about is for changing your long distance carrier, since this change requires reprogramming your number in our central office. This charge is also regulated by the Federal Communications Commission. Since it is regulated, we are not able to waive this charge or issue credit for it. However, Verizon Long Distance will send you a payment voucher for $5.00 after 60 days of your having Verizon Long Distance as your carrier. This voucher is to help offset the cost of this fee."
Update #2 - In response to the above, I wrote to the Federal Communications Commission. They responded with a nice long letter which said in part:
"It would be up to the local phone company if they decide to charge a switching fee. The FCC does not mandate a switching fee; it is the decision of the local company to charge such a fee."I guess I better check back with Verizon with this information.